Questions

Do I need an account to order?

No. Send us the opening schedule and we will price it. If you order regularly we will set you up with trade terms so you are not re-quoting the same lines every job.

Can you quote from my architect’s drawings?

Yes. Send the window and door schedule with the elevations and we will come back with a line-by-line quote against it, flagging anything that will not hit code or that we think is specified wrong.

What are your lead times?

They vary by manufacturer, so we quote the lead time for your job alongside the price rather than giving one number for everything. Two weeks is the fastest we see. We confirm the actual lead time in writing before you commit to an install date.

Which brands do you carry?

Pella, Andersen, Viwinco, NorthEast, Masonite and Therma-Tru. If a job is specified for a line we do not stock, tell us. We can usually source it or propose an equivalent that meets the same performance numbers.

How do I pick between Economy, Standard and Premium?

Those are our shorthand for frame material and glazing package, not brand tiers. Economy is vinyl with a double-pane unit, Standard is composite or clad with Low-E argon, Premium is fiberglass or clad-wood with triple glazing.

Can you supply impact-rated units?

Yes. Viwinco’s Ocean View line is built for it, and several of the other manufacturers offer impact packages. Send us the wind-borne debris zone and design pressure the job has to meet and we will spec to it.

Who handles a warranty claim?

The manufacturer warrants the product and the terms vary by brand and by line, and a lifetime limited warranty on one line is not the same cover as a ten-year limited warranty on another. We will tell you which warranty applies before you order and help you file the claim.

Still stuck? Send us the job and we will answer against your actual schedule.