Privacy policy

This policy covers the WINDOHR website operated by WINDOHR. It sets out every category of data the site handles. We have kept it specific rather than generic, so you can check it against what the site actually does.

1. What we collect

Information you send us through the quote form. Your name, company name (optional), email address, phone number (optional), and the project details you type into the message field. You choose what goes in that field, so please do not put anything sensitive in it.

Where that goes. Your enquiry is stored in our database so our team can work through enquiries and see which have been answered, and it is emailed to us at the same time. Staff can also attach an internal note to an enquiry. Notes are for scheduling and pricing, they are never shown to you, and you can ask for a copy of anything held about you.

Technical data collected automatically by our host. Our hosting provider records standard request information including your IP address, the pages requested, timestamps, your browser and operating system user agent, and referring URL. This is used to serve the site, and for security and abuse prevention.

Fonts. The site loads typefaces from Google Fonts. Your browser requests those files directly from Google’s servers (fonts.googleapis.com and fonts.gstatic.com), which discloses your IP address and user agent to Google. See section 4.

2. What we do not collect

We do not run analytics, advertising pixels, conversion trackers, session recording, heatmaps, or social media tracking on this site. We do not use automated profiling or artificial intelligence to make decisions about you. There is no public sign-up and no visitor accounts. The site sets one cookie, and only for our own staff: signing in to the internal enquiry list sets a session cookie so the browser stays signed in. Visitors never receive it.

If we add analytics later, this policy will be updated before it goes live and the date at the top will change.

3. Why we use it, and on what basis

• To answer your enquiry and price your job. This is the only reason we use quote form data. It is necessary to take steps at your request before entering a contract.
• To keep the site running and secure. Technical data is processed for our legitimate interest in operating and protecting the site.

We do not use your details for marketing unless you separately ask us to, and we do not add enquirers to a mailing list.

4. Who else sees it

We use a small number of processors, and no one else:

• Cloudflare hosts the site, delivers it, and stores the enquiry database. It processes the technical data in section 1.
• Resend delivers the quote form to our inbox. Everything you type into the form passes through Resend in order to be emailed to us.
• Google Fonts serves the typefaces, and therefore receives your IP address and user agent when your browser requests them.
• Our email provider holds the enquiry once it arrives in our inbox.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We may disclose information if we are legally required to.

5. How long we keep it

Quote enquiries are kept for as long as we need them for the job and for our business records, and are then deleted from both the database and our email. Host logs are retained by Cloudflare on their own schedule, which is short.

Ask us to delete your enquiry and we will, unless we are legally required to keep a record of a transaction. Use the contact address in section 9 and say which enquiry you mean.

6. Your rights

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, to have it corrected, to have it deleted, to restrict or object to how we use it, and to receive it in a portable form.

California residents may request disclosure of the categories and specific pieces of personal information collected, request deletion or correction, and are entitled not to receive discriminatory treatment for exercising those rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA.

To exercise any of these, contact us using the details in section 9. We may need to verify your identity before acting.

7. Security

The site is served over HTTPS and the quote form is submitted over an encrypted connection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

This site is aimed at construction and trade professionals. It is not directed at children, and we do not knowingly collect information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it.

9. Contact

For any privacy question or request, contact office@windohr.com.

10. Changes

If this policy changes, the date at the top of the page changes with it. Material changes will be described here rather than made silently.